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Old 08-10-2007
hartley2006 hartley2006 is offline
Probationary Trainee
Join Date: Dec 2005
Posts: 5
Default ACO Customer Service Representative-Sierra Vista, AZ

August 9, 2007

JOB TITLE: ACO Customer Service Representative
DEPARTMENT: Police/Animal Control
DATE CLOSES: August 24, 2007

Start date will be December 1, 2007.

Salary is $2,239 per month ($12.92 per hour) plus the following fringe benefits:

$50,000 term life insurance
12 days vacation per year
Dental insurance
12 days sick leave per year
Health club membership
12 paid holidays
Health insurance
Retirement plan (9.6% Employee contribution)

TYPING CERTIFICATION: All applicants must submit with their application a typing certification (original required) indicating a minimum of 35 net words per minute. Certification must not be older than six months. The test must be for five minutes with one word per minute deducted per error. Typing tests/certifications are available through the Department of Economic Security (459-3206, ext. 15, Sierra Vista Personnel (458-8826), or other employment service organizations.

APPLY: Human Resources Division, City of Sierra Vista, 1011 N. Coronado, Sierra Vista, Arizona, 85635. ACCURATELY COMPLETE THE CITY APPLICATION FORM. RESUMES MAY BE ATTACHED, BUT ARE NOT IN LIEU OF AN APPLICATION. Applications can be down loaded from our website at

SPECIAL REQUIREMENTS: Due to the nature of the position, an extensive background investigation will be conducted on final applicants to include polygraph examination. For use during the background investigation, CERTIFIED COPIES of your Birth Certificate, Marriage License, High School Transcripts and College Transcripts will be required. If you do not already have this documentation, we recommend you begin obtaining them NOW! Please refer to the minimum qualifications attachment.

SPECIAL NOTES: The terms and conditions of this announcement may change without notice.

In compliance with Americans With Disabilities Act (ADA): When advised prior to the closing date of this recruitment, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process.

The City of Sierra Vista supports a drug and alcohol free workplace. All appointments are required to take a pre-employment drug, alcohol and controlled substance test. Job offers are contingent upon negative test results. Employment is contingent upon passing a background investigation. Falsifying or omitting information during any stage of the selection process will make you ineligible for new or continued City employment.

Definition Under general supervision, greets visitors, answers telephones, receives calls for service, dispatches officers and provides customer service support for Animal Control activities and services. FLSA status: Non-Exempt.

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledges, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

Performs customer service tasks in support of animal control services; answers the phone and greets citizens and customers; provides assistance and general information to callers; accepts payments and processes required data and forms for animal redemptions, adoptions, animal licenses, donations, reports, rental agreements and miscellaneous revenue; maintains and balances cash drawer; prepares daily deposits, makes copies, impounds stray animals and owner relinquishments, inventories office supplies, maintains rabies log, files documents, balances trap agreement revenue, sorts incoming mail.

Provides assistance and information to customers and citizens with inquiries and complaints. Assists with rabies vaccination clinics; assists with scheduling educational programs on-site and in the community. Forwards license letters to owners; enters work orders for office area, dispatches calls for service to officers in the field. Retrieves calls from office voice mailbox. Works closely with Police Department dispatch.

Knowledges, Skills, and Other Characteristics:
Knowledge of department policies, procedures, and schedules of activities.
Knowledge of basic office procedures and practices.
Knowledge of the City of Sierra Vista’s policies, procedures, standards, and software for fiscal services.
Knowledge of City policies, procedures, and organizational functions.
Knowledge of general City operations, functions, and services.
Knowledge of basic animal identification and behavior.
Type 35 w.p.m.
Skill in maintaining records and accounts.
Skill in cashiering.
Skill in greeting and receiving visitors and telephone callers.
Skill in establishing and maintaining effective working relationships with City staff, customers, and the public.
Skill in communicating effectively, orally and in writing.
Skill in working in a multi-tasking environment.
Skill in using office equipment, including personal computer, computer terminal, calculator, telephone, fax, and copier.
Skill in multitasking.
Skill in using department appropriate software.
Skill in working with frustrated and irate citizens.
Skill in communicating on radio frequencies.
Ability to work under minimal supervision and in a team environment as required.

Qualifications: High school diploma or GED required. Two (2) years experience in general office, cashiering, and customer service. 35 wpm typing certification- original required. Test must be for five minutes with one word per minute deducted per error. Valid Arizona Driver’s license. Must be able to pass Sierra Vista Police Department and Arizona Department of Corrections background check. Must not have experimented with illegal substances within three (3) years of application.

1. Candidates must be a minimum of 18 years of age.
2. Candidates must possess a high school diploma or GED.
3. Candidates must submit a typing certification (original required) indicating a minimum of 35 net words per minute. Certification must be obtained within the previous six months from submitting an application for employment.
4. Candidates must possess uncorrected hearing with no loss greater than 25db in the 500, 1000, 2000, 3000 hertz frequencies as measured by an audiometer.
5. Candidates must not have been convicted of a felony or any offense that would be a felony if committed in Arizona.
6. Candidates must not have been convicted of a misdemeanor criminal offense involving moral turpitude in Arizona, nor in any state or federal jurisdiction, where the commission of such a criminal offense would be a misdemeanor as defined by the Arizona Revised Statutes.
7. Candidates must not have been dishonorably discharged from the United States Armed Forces.
8. Candidates must not have:
a. Used marijuana within the past three (3) years,
b. Used marijuana other than for experimentation; the use of marijuana is presumed to be greater than experimentation if the use exceeds twenty (20) times total, or exceeds five (5) times since the age of 21 years,
c. Sold, produced, cultivated, or transported marijuana for sale.

9. Candidates must not have:
a. Used drugs other than marijuana within the past seven (7) years,
b. Used such drugs other than for experimentation; the use of drugs is presumed to be greater than experimentation if the use exceeds five (5) times total, or exceeds one (1) time since the age of 21 years,
c. Sold, produced, cultivated or transported for sale any such drugs.

10. Candidates must not have a pattern of abuse of prescription drugs.

In addition to the minimum requirements (1-10), the successful candidate must meet the established requirements of each phase in the testing process to proceed to the next phase:
• Written Examination
• Oral Board Interview
• Background Investigation
• Polygraph Examination
• Drug Screening
• Hearing Examination

Candidates must demonstrate that they are mentally and emotionally capable of executing the position requirements. Candidates are expected to possess high moral standards, work well in a team effort setting, and possess functional verbal and written communication skills.

The City of Sierra Vista is an Equal Employment Opportunity Employer
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